Job Description

Technical Systems Support Specialist II - Information Services-1832625

About us:
Oro Valley Hospital (OVH), a 146-bed hospital where staff is committed to patient safety and strive to provide high quality patient care. The dedicated team of professionals provide a full-range of healthcare services including a Level IV Trauma ER, a 17 bed senior behavioral health unit, and an 18 bed inpatient rehab facility. Technology also plays a key role at OVH as evidenced by its robotic partial knee resurfacing program, robotic surgical program and its TRU-D "robot" that enhances the infection control process. Additional services include outpatient imaging and laboratory, sleep centers, physical therapy, and a cardiac cath lab. Affiliated with OVH is Northwest Allied Physicians, a physician practice offering primary care and a wide range of specialists including Desert Cardiology. OVH is accredited by The Joint Commission and is an equal opportunity employer: race, gender, disability and Veteran status, and VEVRAA Federal Contractor - priority referral Protected Veterans requested.

The Technical Systems Support Specialist position is full-time - days - working in Information Services at Oro Valley Hospital

Summary: Responsible for supporting Hospital data networks, PC's, LAN, WAN, and the integration of information among these systems.  Supports projects as assigned. May lead or supervise technical staff or manage Help desk.

Essentail Functions:

1. Responsible for supporting all hospital data networks, local area networks, wide area networks, and PC based computer systems.
2. Responsible for ordering, receiving and installing hardware and software in a timely manner, as directed by the Network Manager.
3. Maintains an awareness of I/S needs of end users supported.
4. Maintains user security on the Hospital local area network, including setting up new users, removing users no longer needing access, and maintaining a database of this activity.
5. Tracks and logs resolutions to user support calls.
6. Labels, logs, and tracks all computer hardware.
7. Assists the Network Manager in determining suitability of hardware and software to best meet the end users needs.
8. Trains users as needed on the use of hardware and software.
9. Maintains a professional and courteous attitude when assisting end users and resolving support issues.
10. Maintains professional growth and development through seminars, workshops , and professional networks to keep abreast of the latest trends in the field.
11. Assist HDIS in IS projects, such as new installations and implementation. Includes, but is not limited to, organizing timelines, ordering and installing equipment and software, working with appropriate vendors and corporate support teams to complete projects in a timely manner.
12. Takes a sense of ownership regarding other related duties as assigned.
Performs other job duties relevant to the position as assigned.

Education: High School  diploma or equivalent required.   Associate's degree or post high school or vocational courses in IS strongly preferred.

Experience: At least three (3) years experience supporting computer systems.  IS experience in healthcare environment strongly preferred.

Skills: Excellent communication, interpersonal, and technical skills required, as are strong analytical and organizational skills.  Ability to diagnose network and systems problems.  Ability to read, communicate, and document effectively through oral, written, or electronic means.

Licenses/Certifications: Preferred: Recognized professional certification in related field 

Job Technology/infrastructure
Primary Location AZ-Oro Valley (Tucson region)
Organization Oro Valley Hospital
Working Location Information Services

Shift Day Shift
Forecasted paid hours per shift 8
Forecasted hours per pay week 40
Employee Status Full-time